Frequently asked questions

Once we receive all content & images, it normally takes between 4-8 working days for the first preview.

Absolutely! We have unique processes in place that will educate and help you make informed decisions along the way. The last thing we want is for you to be uncomfortable or overwhelmed.

You always have full ownership over your website. Although we’d hate to see it happen, you’re free to move your website to a third-party company. Since your website is built using WordPress, you can transfer it to just about any web host.

Yep! We’re great at communicating via Whatsapp, phone, and email our clients come from all over Africa.

Sure! We’ll listen to your idea and let you know if we’d be a good fit for the project. If not, we’ll even try and steer you in the right direction, free of charge.

NOPE! we don’t  believe in contracts no  ,contract no commitments , 

In order to keep our prices as low as possible, we do not offer proposals or accept RFPs. However, we do start each project with a plan in place. Once you hire us, we outline content and design details prior to starting.

Our primary focus is working with service oriented business-to-consumer (B2C) small businesses. We have experience with creating websites within almost every major industry. Contact us and we’ll consult with you to see if we’d be a good fit.

Design + Development

Nope! A lot of our competitors purchase “themes” or use pre-made templates to cut costs. We hand-code every website to the exact needs of each client.

Yes. We believe our solutions are some of the best you’ll find. Some of our clients see a majority of their traffic from mobile phones. We put a high emphasis on making sure the website experience on a phone is second-to-none.

Responsive web design is a technique used to build a website that adapts its layout to fit the size of any device. Instead of having to build an additional website for mobile devices, you can lower initial costs by only needing a single website. Since responsive web design is really only a classification, each company has their own interpretation and implementation.

Our starter plan allows for 2 revision rounds, standard allows for 4 rounds, and our premium plan allows for unlimited revisions. We ask that you give us a comprehensive list of changes each time to make the process quick and smooth. Revisions only become an issue if it’s obvious we’re moving in circles. If this happens, we’ll work with you on ways we can get the project back on track.

Yes. We exclusively use WordPress, the leading CMS currently in use on the Internet. We believe it provides the right balance of customization and usability for small businesses.

Payments + Guarantees

We accept all major credit cards. Our payment processing is handled by Stripe, and we never store payment information outside of their secure system.

Support + Maintenance

Contact us immediately. If your site is hosted with us, we can almost always resolve the issue with a single phone call or email. If you’re hosted with a third-party, it’s possible the issue could be on their end. In these instances, we’ll let you know the source of the problem so you can contact the third-party host.

yes we do, but do depend on the technical issue

We try our best to respond to all emails within 2 hours. If you have an emergency, we recommend calling us at( +27 71 041 3137) If it’s outside of our normal business hours, leave a message and we’ll be notified immediately and we’ll return your call.

Hosting + Domains

Web hosting refers to the server which responds to requests to view your website. It’s simply another computer connected to the Internet for the sole purpose of transmitting your website to users. Any time you visit a website, there is another computer somewhere in the world you connect to in order to view it.

Yes. This is what makes your website accessible through the Internet. 

NO we don’t but we can recommend you to best  hosting company

NO we don’t but we can recommend you to best  hosting E-Email company

A domain name is a memorable phrase used to access your website, often “yourbusinessname.com”. Every computer connected to the Internet has a long string of unique numbers used to identify itself called an “IP address”. Without a domain name, you would need to remember the IP address in order to view a website.

Domain names are purchased using a “registrar” which acts like a phonebook. When someone types in your domain name, behind the scenes your registrar will look up your domain for them and return your IP address back. Their computer will then know where to find your website.

 

If you don’t have a domain name , we can help you to purchase one and register one on your behalf.  

Search Engine Optimization (SEO)

Search engine optimization, or SEO, is the process of improving a website’s rank on search engines like Google or Bing. Having your website show up higher than your competitors on these services often leads to more visitors and customers. While there are industry standard techniques used to help improve your rank, SEO techniques are subjective and can be thought of as an artform. Our SEO features are designed to provide the biggest impact at prices that make sense for small business.

Yes, in some form. Many people are surprised to learn SEO isn’t a single process that takes place. Google has thousands of different factors it weighs in order to rank your website. How fast your site loads, ease of use on mobile, how long people stay on your site, and more are all taken into consideration.

On-page search engine optimization is almost always a good idea. This ensures your website is coded to correct standards and the content on your website is structured properly. This makes Google happy and gives you a boost within their rankings.

Off-page search engine optimization is more complex and primarily involves something called “backlinks”. These are links on other websites pointing to your website. Getting authentic quality backlinks is very time consuming and difficult. Some agencies will try to “game” the system by creating fake backlinks. Google is getting very good at figuring out if a backlink is fake. If you’re caught, you can be completely delisted from Google searches. Remember, if it sounds too good to be true, it most likely is.

Our once off packages plan includes SEO Content Optimization and is perfect for small businesses looking for an extra marketing push. We’ll perform industry keyword analysis and make content modifications monthly to help improve your ranking. The premium plan also includes Local Search Optimization where we’ll list your business on “Google My Business” and other major directories. This can also be a good way to gain visibility if your business operates within a small geographical area.

Yes. It’s almost always possible to get your website to show up for “branded” searches, meaning someone typing in your business name. It can be much more difficult to compete on industry keywords if your market is oversaturated.

No. If someone is making you this guarantee, be very careful. There are bad actors who claim this is possible. They typically use techniques that can penalize your website or even get you removed from Google. Every business’s circumstances are unique and the outcome of every SEO strategy is different. A more realistic goal is to have your website show up on the first page of Google results.

WordPress

A content management system (CMS) is software that allows you to update and manage your website through an easy-to-use interface. Think of it like Microsoft Word but for your website. Without this software, you’ll need to hire a web developer to make modifications to your website. We use WordPress, the most popular CMS in the world, as our content management system.

WordPress is content management system (CMS) software that allows you to edit and manage the text and images on your website. It’s open-sourced and community developed, meaning anyone is free to build their website on top of the software.

Never. We design and code each website by hand.

We have designed and developed our own collection of plugins to extend WordPress for small businesses. The only third party plugin we use is Yoast SEO. While there are many WordPress plugins available, they often cause issues with maintenance and security down the road.